Versatility Shipping and Return Policy

Shipping and Returns

Please review our policies below for freight, shipping charges, and returns. 

Shipping Charges

Shipping charges are calculated based on the actual weight and distance traveled. 

All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent by truck; some items will be sent UPS. There is a minimum $250.00 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four-hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge. 

Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice.  Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders.  Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee.  Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid.  Title and risk of loss pass to the customer upon tender of shipment to the carrier. In the event of LTL damages, we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government. 

Collect Shipments:  We will gladly ship via your specified carrier, however, we will not ship with certain carriers due to poor experiences.

Returns and Warranties

Return Policy for Purchases from Versatility Professional Tool Storage Site

If you are not satisfied with a product sold through Versatility Tool Storage, contact us within 30 days of receipt. A refund will be arranged, excluding freight charges, upon inspection. Custom built, custom painted, or specially designed items are excluded. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition and is subject to a 15% restocking fee. BEFORE returning product, call (866) 382-0482 for a Return Merchandise Authorization. Versatility Tool Storage inspects all returns and reserves the right to refuse credits on damaged, misused, or non-resalable items.

Return Merchandise Authorization (RMA):  All returns require an RMA number, which must be arranged in advance, at (866) 382-0482. Please have the following information on hand when calling:

  • Customer name
  • Invoice number
  • Serial number (if applicable)
  • Reason for return

Your only obligation is the freight charge and restocking fee, where applicable, provided your return is complete with original packaging, all documentation, parts, etc. Versatility Tool Storage reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward a future purchase only.

Shipping and Handling

For all returns, shipping and handling charges are nonrefundable. The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured.

Limitations of Liability

In no event shall Versatility Tool Storage or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages, including, but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Limitations

All Versatility Tool Storage products are warranted to be free from defects in material and workmanship for 12 months from the date of the original purchase, with proof of purchase by the original purchaser. If Versatility Tool Storage deems a part of the product, or the entire product, to be defective, Versatility Tool Storage will be responsible for replacement of the defective part ONLY in the case of a defective part, or in the case of the entire product, Versatility Tool Storage will replace the product. No cost for labor or installation will be reimbursed. Damages due to shipping and handling, overloading, improper installation abuses (whether intentional or accidental), or normal wear and tear are NOT covered by this warranty. There are no guarantees on warranties implied or expressed, beyond the terms of this expressed written warranty.